Deposit and Payment Terms
A non-refundable deposit of 25% is required at the time of booking.
The remaining balance is due upon completion of the service.
Rescheduling and Cancellation
Rescheduling: Available at no additional cost if requested at least 24 hours before the scheduled service.
Same-day rescheduling incurs a $75 fee. This is out of respect to our cleaning staff who has planned their day around the assigned schedule.
Cancellation: Rescheduling is encouraged over cancellation to avoid additional fees.
Heavy Furniture & Equipment
Futura Cleaning is not responsible for moving or cleaning under heavy furniture (weighing more than 40 pounds) or appliances unless the customer moves these items beforehand.
Pricing Adjustments
All estimates are subject to change based on factors such as:
- Additional bedrooms, bathrooms, or office spaces.
- Square footage or property condition differing from the initial description provided during booking.
- Time required to complete the service. Customers will be notified of any adjustments before work continues.
Initial pricing does not cover:
- Neglected homes
- Rental turnovers
- Hoarder homes
- Homes with excessive trash or biohazards
Over-the-phone pricing is based on square footage covered per hour/per cleaner, varying by cleaning type as described in the job description. If our estimate does not align with the work performed, we have the ability to adjust the estimate to align with the work performed and time required to complete the project.
Warranty
We guarantee our work for 24 hours after completion.
Warranty claims require photo documentation from the customer.
Automatic Invoicing
Invoices are sent promptly upon project completion.All invoices are automatically processed at 8:00 PM.
Agreement
By paying the deposit or the full balance, the customer agrees to these terms and conditions.